Ladership in customer service Article Example | Topics and Well Written Essays - 750 words - 1

Ladership in customer service - Article sheathLeaders are flexible and adaptable unlike rules that are fixed and stiff. Leadership allows employees to be leadership for their customers in terms of decision making skills that makes customer feel more comfortable that benefits both customers and the company. at bottom the context of this paper is the role of leadership in customer service industry. What is takes to be a secure leader and how it can benefit every stakeholder in return (Harris, 2002, p. 122).Leadership begins in oneself, to be an potent leader is to recognize oneself as a leader. A leader must be aware of accept strength and weaknesses to be able to use these strengths as starting points and to overcome weaknesses. Identifying self strengths and weaknesses can return a person self knowledge of leadership skills. A good leader is a convert agent that entails changes that starts from oneself (Harris, 2002, p. 123). Also a good leader is confident and is open for c riticism. Criticisms are analysed to change and move stronger as a leader (Harris, 2002, p. 124).There are several types of leaders. Formal leaders have the decreed authority of the position chosen by organization. Formal leaders may be formed through with(predicate) special trainings and have high accountability due to specific and defined responsibilities tasked upon the position. On the other drop dead informal leaders are an assumed role and have no official authority scarce have the ability to influence others. Informal leadership can affect formal leadership in an organization due to influence over people that can generate support or resistance within an organization. Both formal and informal leaders are essential in the success of customer service. Formal leaders can create a culture that empowers employees to serve as positive examples in the company performance. Informal leaders on the same context can create customer tender culture, motivate co-workers, boost moral e and can relate to co-workers in areas that a formal leader may